Return/Refund policy

RETURN/EXCHANGE/REFUND POLICY & TERMS OF USE

Here at Rimless Lingerie, we want you to have complete peace of mind when you choose to shop with us. We understand that ordering online can be daunting and we want to make sure you know we are here to help from start to finish. We hope you love your items as much as we do but understand that in some cases you may need to contact us to organize a return and we are here to make this as easy as possible for you.

RIMLESS LINGERIE REFUND/EXCHANGE GUARANTEE:

All refund issues are processed through our Support Team which you can reach via our Contact Us page or by emailing rimlesslingerie@gmail.com. 

If you believe that your order is received damaged please take photos of the original package so we can follow up with our shipper if needed.

If items are defective or damaged in shipping, we will refund your money, re-ship/replace your order, or make other arrangements.

Please Note: We use several freight forwarders to bring the best shipping price to the customer but this may not mean you can return the item within your own country. Each case is different and we have several options available to you so please reach out to us so we can pass on the most up-to-date information available.

Each case is unique so if you have any concerns whatsoever with your order and wish to receive further information on any of the above please do not hesitate to contact us at rimlesslingerie@gmail.com

Please note that some clothing items are made to order and therefore are non-returnable unless there is a defect. If you have any concerns with the item you have ordered or wish to seek further information about an item you are considering ordering please contact us at rimlesslingerie@gmail.com for more information. We also urge you to double-check the sizing charts before ordering to ensure that you have selected the best possible size for you.

Due to hygiene reasons, Underwear items will not be accepted for returns. This also applies to swimwear. If you need any further information please contact us at rimlesslingerie@gmail.com for more information.

 

DAMAGED/FAULTY ITEMS:

In the unlikely event that your item has arrived at you in an unsatisfactory condition or is damaged upon arrival, we will fix the problem right away. To process this you will be required to provide us with photos of the issue via our Support Desk.

Each case is different and depending on the circumstances and the severity of the damage we may offer a replacement order/exchange or a full refund. This is down to the discretion of the Management Team.

On occasion, there may be slight color/shade disparity between the colors of our items on different platforms due to tint and contrast difference and we aim to accurately demonstrate all of our products on our website as clearly as we can.

 

RETURN/REFUND SHIPPING COSTS:

All refunds are processed for the full amount paid for the item ordered however please note that the shipping costs are non-refundable.

Please also note that you are responsible for the shipping costs for returning your item. We do not provide return labels at this time. For more information please contact rimlesslingerie@gmail.com.

 

ADDRESS ERRORS:

Please make sure to double-check your address when you are entering your details on our contact information page. If you have entered the wrong address, moved, or need to change a product size/style after your order has been shipped and you have received your shipping confirmation we will be unlikely to be able to accommodate you nor offer you a refund. Please contact us ASAP if you notice a mistake or error so we can contact the warehouse.

Please Note: In the circumstances that we can resend an order to you you will be required to cover the re-shipping/restocking fee as necessary.

 

FORWARDED ADDRESSES:

Please note that we can only cover issues surrounding delivery to the address provided when the order was made. If you choose to forward the package to a new address once it has left us you will need to cover the necessary redirection fees and locating the package with the postal service should it go missing. Please note that should you forward the address and cannot locate the package we cannot issue a refund and likely will be unable to send a replacement as such packages do not get returned to us. Please contact us ASAP so we can help as best we can at rimlesslingerie@gmail.com

 

ORDERS MARKED AS DELIVERED BY DOMESTIC POSTAL SERVICE:

If an item is marked as successfully delivered by the domestic postal service in your country (e.g. USPS/Canada Post/AusPost etc.) to the correct address provided upon ordering but has not successfully arrived at you we will endeavor to resend a replacement order to you (this is left to the discretion of rimlesslingerie.com) however in this specific scenario we cannot issue a refund. Please contact us ASAP so we can help at rimlesslingerie@gmail.com. Each case is different so be sure to include all relevant information when contacting us.

 

DELAYED ORDERS:

Please note that we aim to get all of our orders to our customers within the time window outlined on our shipping information page:

Unfortunately from time to time delays can occur. While we appreciate that this can be frustrating we cannot cancel/refund orders that are trackable and still in transit. However, on occasion items do get mislaid or held up a substantially long time and we are 100% committed to resolving this fully on a case by case basis.

Each case is different so you have any concerns whatsoever with your order/the tracking number assigned to your order and wish to receive further information on any of the above please do not hesitate to contact us at rimlesslingerie@gmail.com.

 

CLEARANCE & FINAL SALE ITEMS:

Only regular priced items may be refunded, If an item has the *Clearance* or *Final Sale* disclaimer in the description it cannot be refunded unless it has been deemed to be defective.